Shipping and Delivery

Once your order is ready, we will contact you to let you know the good news!
If you've chosen the delivery, we will take an appointment with you. Here are some useful informations about the delivery.

Delivery Methods

Delivery: In-Room with assembly

When your address is within our delivery zone, your order will be directly delivered by our team. The default delivery is "white glove" meaning our delivery team will bring the furniture to the room of your choice, unpack it and leave with the packaging, if necessary. If assembly is required, they will take care of it. In short, we take care of everything while you relax.
Note that only assembly of the furniture is included. We will not do any installation implying screwing in the walls or anything of that kind.
Deliveries are made during business hours within a 4-hours time frame, either morning or afternoon.

Shipping : Curbside by Partner

When we can not deliver to your postal code ourself, we will ship your order with one of our transport partner or try to find a transporter that services your address.
Shipping is curbside meaning the transporter will come as close as possible to vour address and leave the package on the curbside. From there, it's your responsibility to transport the shipment to its final destination as well as the assembly, if necessary.
In some rare cases, it might not be possible and we will have to refund the shipping if you want to take care of shipping or the order if not.

Pick-up at our workshop

We also offer the option to come pick up your furniture at our workshop (1415 Mazurette in Montreal) during our business hours.
Depending on the furniture, you might have to take care of the final assembly. We will provide all the hardware necessary (excepting the tools) and will explain you how to proceed. It usually implies a bit of screwing.
Since assembling guides are not available for all our models, If you have an question about the assembling, let us know and we will be happy to assist you! :)
In order to minimize the use of one-time packaging, we strongly encourage to bring some blankets. If that's not possible, let us know and we will package your furniture minimally.

Delivery prices

You have a delivery price estimator on the first page of the checkout process. Once you enter your postal code, you shoud have one of the following options.

When Your Address is Within our team's Delivery Zone: In-Room with assembly

- Delivery fees are $75.00 CAD for major urban centers in the provinces of Quebec and Ontario.
- Delivery fees are $195.00 for serviced addresses in "rural" areas of Quebec and Ontario.


When Your Address is Outside of our team's Delivery Zone: Curbside by Partner

- Delivery fees are $395.00 for major urban centers outside of Quebec and Ontario, as well as "rural" areas serviced by our transporters. We will ship your order with one of our shipping partners. Delivery will be made on a pallet to the curb and assembly is the customer's responsibility.
- Delivery fees are $0.00 which is QUOTE-ONLY, meaning your postal code is outside of our supplier's standard zone and requires us to ask them for a quote. Please contact us at [email protected] with your order and the desired delivery address BEFORE placing your order. We will then get back to you with a delivery price, if possible. Delivery will be made on a pallet to the curbside, and assembly is the customer's responsibility.

The price given for delivery/shipping at purchase only applies to the purchase of new furniture. For all other deliveries/shipping (30-day warranty, refurbishment, service call, clearance furniture or others), delivery prices are generally higher. Here are some examples of delivery prices for the main regions where we deliver: Greater Montreal = $199; Region less than 50km from our workshop: $249; Quebec - Ottawa - Toronto - Bromont/Sherbrooke/Drummondville/Trois-Rivières region = $299; Other = price on request.
If the only delivery option available is "Pickup at our workshop", that means your postal code is not in our regular delivery zone. In that case, please contact us BEFORE placing your order.

Other informations

- We kindly ask you to inspect your order upon delivery (or pick up) and notify us with pictures by email at [email protected] if there's anything. We will then evaluate if it falls under our regular warranty or our 30-day Guarantee Policy. We understand you can miss something at first, so we offer a 48h-period after the delivery to notify us. After that delay, we will automatically consider any defect is out of our responsibility.
Before refusing a delivery from a transporter, please contact us by phone at the time of delivery to ensure that this is a valid reason for refusal. If the reason is subsequently considered invalid, additional charges may result.

For items that are picked up at our workshop, please inspect at pick-up since the 48h-period will not apply once you leave our facility.

- If only the "Pick-up at workshop" option is available for your postal code, that means either we're not delivering to your postal code or it's on a quote-only basis. In that case, please contact us to get a quote BEFORE ordering on the website.

- Deliveries are made during the week for 4-hour time slots, in the morning or afternoon.

In the Greater Region of Montreal, Quebec, Ottawa, Toronto and when possible, we ensure delivery ourselves. When this is not the case, it will be one of our transport partners who will take care of it and then make an appointment with you directly.

DE GASPÉ delivery service requirements

To ensure good delivery of your furniture, customers are asked to make a few checks beforehand:


- The customer must be on site (the delivery team will wait a maximum of 10 minutes).
- The customer is responsible for determining the ideal path to bring the furniture between the truck and its final location before our arrival. Our delivery team generally have busy days and they will appreciate having a first option when they arrive.
- The truck must be able to drive safely within a reasonable distance of the building's front door (about 30 meters). Unplowed and unsalted sloping roads are impossible to access with our type of truck.
- The furniture, at its largest dimension, must be able to pass with 24 inches of additional space (12 inches on each side for delivery people) in stairwells, elevators and all corners of the path to its final location.
- If the delivery is higher than the 2nd floor, please inform us when we make an appointment for delivery. If it must be done on a floor higher than the third, the furniture must be able to fit in the elevator, unless otherwise agreed with the customer.
- In commercial buildings. ensure that a contact person is available to provide information to delivery people.
If, upon arrival on site, our delivery personnel realize that one (or more) of these requirements has not been met, the customer has the following options:
1- The customer asks the delivery personnel to try to deliver the furniture anyway but the risk of breakage (both to the furniture and to the customer's property) is the customer's responsibility (the delivery personnel are also within their rights not to accept delivery if they deem it unsafe).
2- The delivery personnel take the furniture as far as possible, and the rest is the customer's responsibility.
3- Delivery personnel bring the furniture back to DE GASPÉ (delivery charges will still be billed, assembly charges credited where applicable).
4- Delivery personnel leave the furniture at the foot of the truck, and assembly costs will be credited where applicable.

If you have any questions for follow-up of orders or deliveries, please contact Milan at [email protected] or by calling the extension 102 (Option #3 in the menu). For quotes on deliveries, please contact [email protected].